Frequently asked questions

​Please feel free to browse our Frequently Asked Questions section, to find answers to some of the more common heating and plumbing questions.

How Can I Pay?

"Payments are to be made direct to the engineer by BACS - Card or Cash upon completion of work(s)              so paying could'nt be easier"

Do You Charge An Hourly Rate?

"We only charge an hourly rate on an out of hours call, all other work(s) will be priced as a job via quotation with no obligation, it is then your choice if you accept to proceed"

How Long Will It Take To Install A New Boiler?​​

"We aim to have every boiler installed in 1 day so our customers have heating and hot water, on quotation we will be able to advise how long the install will take"

How Often Should I Have My Boiler Serviced?

​"Gas boilers need to be serviced annually by a Gas Safe registered heating engineer. Having your boiler serviced every year will give you peace of mind that your appliance is operating safely and efficiently. You will also be able to save money, as there will be reduced risk of future breakdowns. Many companies require you to have your boiler serviced annually in order to keep the warranty valid. Our Gas Safe registered heating engineers are competent in carrying out high quality services on all domestic boilers"

​How Long Will It Take To Service My Gas Boiler?

"A gas boiler service normally takes between 30 minutes to 1 hour depending on age and how long since last service"

​Do You Charge Initial Call Out Fee?

"No we do not! We understand many companies do charge an initial call out fee and then charge from the moment they start work but we do not! We only charge from the moment we start work at your property"

Have A Question About Services?

"No matter what type of boiler your household has our team of expert engineers can quickly diagnose and repair your boiler no matter which brand using quality components and parts, or if more cost effective we will advise to replace your boiler saving you money in the long run, all work is covered with a minimum 1 year labour and parts guarantee"

What Is A System Boiler?

  • A system boiler works on the principle of stored hot water. It provides heat for your heating system while being able to heat a hot water cylinder (like a Megaflo). This guarantees simultaneous supply of hot water to all outlets. These type of boilers work with both vented and unvented how water cylinders.
  • System boilers operate on a sealed system like the combination boiler. As the system is not affected by mains water pressure, they can operate in areas where combi boilers cannot (like lofts). System boilers are usually compact as all the major components like the pump and the diverter valve are built into the boiler.
  • A system boiler is a great choice for a larger home or family with hot water needs that can’t be met by a combi boiler. You will need a tank in the airing cupboard, though.

What Is A Combination Boiler?

  • The high efficiency condensing combi or combination boiler combines both a conventional boiler for radiators and an independent water heater in one compact unit, eliminating the need for a hot water cylinder and cold water storage cistern.
  • With a combi boiler hot water is always available instantly and for as long as you need it.
  • Additional benefits of having a combi boiler include significant saving on your gas bills and the fact that your hot water comes from the mains pressure so you can enjoy showering without heating a full cylinder.

What Is A Landlord Gas Safety Check/Certificate?

  • As a landlord you should be aware that you are responsible for the safety of your tenants. Your legal duties apply to a wide range of accommodation occupied under a lease or licence, including (but not limited to):
  • Residential premises provided for rent by local authorities, housing associations, private sector landlords, co-operatives, hostels.
  • Rooms, let in bed-sit accommodation, private households, bed and breakfast accommodation and hotels.
  • Rented holiday accommodation such as chalets, cottages, flats, caravans and narrow boats on inland waterways.

The Gas Safety (Installation and Use) Regulations 1998 outline the duties of landlords to ensure gas appliances, fittings and chimneys/flues provided for tenants are safe.

What Happens After I Accept My Quotation?

"Once you have received your quotation its your choice if you wish to accept, if you do choose to go ahead an acceptance form will need to be signed and then a time/date will be arranged at your convenience. No job will be carried out until a quotation has been sent and accepted"

If you have any questions, please do not hesitate to send us a message. We aim to reply within 24 hours.
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